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AROMA RECOMMENDS

USEFUL TIPS FOR THE CORRECT USE OF THE MACHINES

FREQUENTLY ASKED QUESTIONS

USEFUL TIPS FOR THE CORRECT USE OF THE MACHINES

YOUR CAR WON'T START?
Check that the socket is working If the problem persists, contact our service department
DOES THE LIGHT STAY ON OR DOES IT NOT COME ON?
We advise you to contact our support
THE MACHINE NO LONGER BREWS COFFEE?
  • Check that there is water in the tank
  • Check that the silicone tube is correctly immersed in the canister/tank
  • Try descaling the circuits (buy our Descaling Agent)
  • If the problem persists, please contact our support
DOES THE MACHINE MAKE AN ABNORMAL NOISE DURING DELIVERY?
  • Check that water is present in the canister/tank
  • Check that the rear silicone tube is correctly inserted in the tray
  • If the problem persists, please contact our support
IS THE MACHINE LEAKING WATER FROM THE PRESS?
  • Check that during dispensing the wafer is correctly positioned in its slot
  • Check that the wafer press adheres perfectly to the inserted wafer until it clicks shut
  • Check whether the oring is present in the lower part of the wafer press
  • If the problem persists, please contact our support
DOES THE MACHINE HAVE A LEAK ON THE SHELF?
  • Check that the water collection tray is intact and correctly stowed
  • If the problem persists, please contact our support
IS THE MACHINE'S DELIVERY TOO FAST?
  • Always use good quality pods with a suitable weight (ESE 44 mm): a pod with a poor quality/quantity ground coffee will compromise the in-cup result for a good coffee!
  • Adjust the brass waffle iron or lever according to the model used.
  • If the problem persists, please contact our support
THE MACHINE HAS TOO SLOW A DELIVERY?
  • Check that there is water in the tank
  • Try descaling and circuit cleaning (buy our Descaling Agent and our Cleaner)* with products that are never too aggressive, acidic or unsuitable
  • If the problem persists, please contact our support
DOES THE MACHINE BREW COLD COFFEE?

We advise you to contact our support

DOES YOUR MACHINE LEAK FROM THE TOP OF THE PRESS?
  • With constant use of the machine, the upper part of the waffle press may loosen or wear out its O-rings, so we recommend replacing worn parts or adjusting the coffee unit at our authorised service centre.
  • If the problem persists, please contact our support
THE MACHINE NO LONGER DRAWS FROM THE TANK?
  • Check that water is present in the canister/tank
  • Check that the rear silicone tube is correctly inserted in the tray
  • Check that the silicone tube is intact
    If the problem persists, please contact our support

IT IS USEFUL TO KNOW THAT...

  • It is important, after each brew, to remove the pod from its housing: if you do not do this immediately after brewing coffee, you risk also removing the gasket together with the now dry pod. If this happens, have the machine only dispense water for 3 seconds with the lever open, so that the dry pod is easily removed.

  • Your machine's tank must be adequately filled with water, if not you risk damaging the delivery pump.
  • Carry out a cleaning cycle of the dispensing circuit once a month, with an appropriate detergent. Do not use aggressive detergents and/or acids. We recommend our detergent and therefore follow the instructions on the label.
  • Remember that water contains calcium and magnesium salts that, when heated, can form limescale, which is harmful to all household appliances and must therefore be removed. The limescale removal procedure should be repeated, depending on the use of the machine and the hardness of the water, about every 6 months and consists of only 3 simple steps. We recommend our descaling agent and therefore follow the instructions on the label.
  • Please note that all defects caused by poor maintenance and/or use of your machine are excluded from the warranty, so remember to always carry out regular cleaning and descaling!

DO YOU STILL NEED HELP?