AROMA RECOMMENDS

FREQUENTLY ASKED QUESTIONS

Check that the power outlet is working. If the problem persists, contact our support

We recommend that you contact our support

Check that the pod is correctly positioned in its housing during dispensing
Check that the pod press adheres perfectly to the pod inserted until it clicks shut
Check that the o-ring is present in the lower part of the pod press
If the problem persists, contact our support

Always use good quality pods with a suitable weight (ESE 44 mm): a pod with poor quality / quantity ground coffee jeopardizes the result in the cup for a good coffee!
Adjust the brass pod press or lever depending on the model used.
If the problem persists, contact our support

Check that there is water in the tank
Try descaling and cleaning the circuits (buy our Descaler and our Detergent) * with products that are never too aggressive, acidic or unsuitable
If the problem persists, contact our support

We recommend that you contact our support

With constant use of the machine, the upper part of the pod press can loosen or wear its O-rings, therefore we recommend that you replace the worn parts or adjust the brew group at our authorized service center.
If the problem persists, contact our support

Check that there is water in the can / tank
Check that the rear silicone tube is correctly inserted in the special tray
Check that the silicone tube is intact
If the problem persists, contact our support

It is important, after each brewing, to remove the pod from the appropriate housing: if you do not do it immediately after brewing the coffee, you risk also removing the special seal together with the now dry pod. If this happens, run the machine only with water for 3 seconds with the lever open, so that the dry pod can be easily detached.
The tank of your machine must be adequately filled with water, if you do not do it you risk damaging the dispensing pump.
Carry out a washing cycle of the dispensing circuit once a month, with a suitable detergent. Do not use aggressive detergents and / or acids. We recommend our cleaner and then follow the instructions on the label.
Remember that water contains calcium and magnesium salts which, when heated, can form limescale, which is harmful to all appliances, and must therefore be eliminated. The procedure for removing limescale should be repeated according to the use of the machine and the hardness of the water, approximately every 6 months and has only 3 simple steps. We recommend our descaler and then follow the instructions on the label.
We remind you that all defects caused by poor maintenance and / or use of your machine are excluded from the warranty, therefore remember to always carry out periodic cleaning and descaling!