ASSISTANCE

ASK TO OUR EXPERTS

CUSTOMER CARE

CALL +39 081 19184834

NOTICE TO CONSUMERS

We remind you that all defects caused by poor maintenance and / or use of your machine are excluded from the warranty, therefore remember to always carry out periodic cleaning and descaling with our descaler!

FILL OUT THE FORM TO REQUEST ASSISTANCE

Choose if you are a private individual, an Aroma dealer or an authorized Aroma technician.
Fill out the form. Our experts will contact you in a short time.

ASSISTANCE FORM FOR PRIVATE OR RETAILER
First Name
Company name if you are a reseller (required)

Last name
VAT number if you are a reseller (required)

Address
Address including street, city, province and postcode

Tax code
To be filled in only if you are a private individual

Email (Required)

Phone Number (Required)

Select your machine (Required)

Machine color (Required)

Badge number

Attach a picture of the serial number
Send us a photo. (Supported formats are pdf | jpg | png at a maximum size of 10 Mb) (required)

Attach your receipt or invoice
Send us a photo. (Supported formats are pdf | jpg | png at a maximum size of 10 Mb) (required)

NB: if you do not have a receipt or invoice you will not be able to take advantage of our guarantee

Write us the problem you encountered (Required)
ASSISTANCE FORM FOR AROMA AUTHORIZED TECHNICIAN
Business name
(Required)

VAT
(Required)

Email

Enter the case number provided
(Required)

Tests carried out
(Required)

Solutions and interventions
(Required)

Replaced parts
(Required)

Is the machine under warranty?

Have you been authorized for the intervention by an Aroma technician?

Is the customer satisfied?

Comments / notes