SERVICE AND WARRANTY

ASK OUR EXPERTS

CUSTOMER SERVICE

HAVE YOU ACTIVATED YOUR WARRANTY?

Choose the perfect warranty for your needs.

NOTICE TO CONSUMERS

Please note that all defects caused by poor maintenance and/or use of your machine are excluded from the warranty, so remember to always carry out regular cleaning and descaling with our descaler!

FILL IN THE FORM TO REQUEST ASSISTANCE

Choose whether you are a private individual, a dealer or an authorised Aroma technician.
Fill in the form. Our experts will contact you by email within 72 hours. .

SERVICE FORM FOR PRIVATE INDIVIDUAL OR DEALER
Name
Company name if you are a retailer (required)

Surname
VAT number if you are a retailer (required)

Address
Address including street, city, province and postcode

Tax code
To be completed only if you are a private person

Email (required)

Telephone number (required)

Select your machine (required)

Machine colour (required)

Serial number

Attach an image of the serial number
Send us a photo. (Supported formats are pdf | jpg | png to a maximum size of 10 Mb) (required)

Attach receipt or invoice
Send us a photo. (Supported formats are pdf | jpg | png to a maximum size of 10 Mb) (required)

NB: if you do not have your receipt or invoice, you will not be able to benefit from our guarantee

Unveil the problem encountered (required)
SERVICE FORM FOR AUTHORISED AROMA TECHNICIAN
Company name
(required)

VAT number
(required)

Email

Enter the file number provided
(required)

Tests performed
(required)

Solutions and interventions
(required)

Replaced parts
(required)

Is the machine under warranty?

Have you been authorised to intervene by an Aroma technician?

Is the customer satisfied?

Comments / notes