Returns and Refunds Policy

Return for second thoughts and right of withdrawal

The right of withdrawal can be exercised within 7 days of receiving the product.

The return request must be sent using the appropriate form on our website macchinearoma.com/assistenza-aroma .

After receiving the return authorization, the product must be shipped by the customer to CAMAR srls in via Matteotti 107 Frignano 81030 (CE)

Alternatively, you can request collection by Camar srls, which will send a courier to the indicated address. In this case, the refund will be net of shipping costs incurred.

• The only costs owed by the consumer for exercising the right of withdrawal pursuant to art. 5 of Legislative Decree 22/05/1999 n.185 are the direct costs of returning the goods to the sender.

Once the returned product has been received and inspected, the customer will receive an email confirming or rejecting the return. If the return is approved, the amount due will be transferred to their bank account.

In order for the return or exchange to be authorised, it is necessary that:

• The request must be sent within 7 days of receiving the goods;
• The return must be communicated via the online form and authorized via email to: info@macchinearoma.com
• The product in question must be returned intact, in perfect condition and with its original packaging;
• In case of purchase of optional features with film, the return cannot be made if the product is peeled.
• The return request must be accompanied by the receipt or proof of purchase.

Cases of exclusion

All customized products or those containing optional extras selected by the customer are excluded. These products cannot be returned as they are made to order.

Any item not in its original condition, damaged, or returned more than 7 days after delivery will not be refunded.

Returns and VAT number

The right of withdrawal provided for in the Consumer Code applies only to consumers. The term "consumer" is defined in Art. 3, letter AD of Legislative Decree 206/05: "consumer or user: a natural person acting for purposes outside of any business, commercial, craft, or professional activity." Therefore, as a professional, and not a consumer, you cannot exercise the right of withdrawal governed by the Consumer Code.

For further information, please contact us by email at: info@macchinearoma.com