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USEFUL TIPS FOR THE CORRECT USE OF MACHINES
FREQUENTLY ASKED QUESTIONS
Check that the power outlet is working. If the problem persists, contact our support team.
We recommend that you contact our support team.
- Check that there is water in the tank/bucket
- Check that the rear silicone tube is correctly inserted into the appropriate tray
- If the problem persists, contact our support team.
- Check that there is water in the tank
- Check that the silicone tube is properly immersed in the tank/bucket
- Try descaling the circuits (buy our Descaler)
- If the problem persists, contact our support team.
- Check that the pod is positioned correctly in its slot during dispensing
- Check that the pod holder adheres perfectly to the inserted pod until it clicks into place.
- Check that the O-ring is present on the bottom of the pod press
- If the problem persists, contact our support team.
- Check that the water collection tray is intact and stored correctly
- If the problem persists, contact our support team.
- Always use good quality pods of the right weight (ESE 44 mm): a pod with poor quality/quantity ground coffee will compromise the result in the cup of good coffee!
- Adjust the brass pod holder or lever depending on the model used.
- If the problem persists, contact our support team.
- Check that there is water in the tank
- Try descaling and cleaning the circuits (buy our Descaler and our Detergent)* with products that are never too aggressive, acidic or unsuitable
- If the problem persists, contact our support team.
We recommend that you contact our support team.
- With constant use of the machine, the upper part of the pod press may loosen or wear out its O-rings, therefore we recommend replacing the worn parts or adjusting the brew group at our authorized service center.
- If the problem persists, contact our support team.
- Check that there is water in the tank/bucket
- Check that the rear silicone tube is correctly inserted into the appropriate tray
- Check that the silicone tube is intact
If the problem persists, contact our support team.
It's useful to know that...
- It's important to remove the pod from the pod holder after each brew: if you don't do this immediately after brewing the coffee, you risk dislodging the gasket along with the now-dry pod. If this happens, run the machine with water only for 3 seconds with the lever open to easily remove the dry pod.
- Your car's tank must be adequately filled with water, otherwise you risk damaging the dispensing pump.
- Run a monthly flush cycle of the dispensing circuit with a suitable detergent. Do not use harsh detergents and/or acids. We recommend our detergent and follow the instructions on the label.
- Remember that water contains calcium and magnesium salts that, when heated, can form limescale, which is harmful to all appliances and must therefore be removed. The limescale removal process should be repeated approximately every 6 months, depending on the machine's use and the hardness of the water, and consists of only 3 simple steps. We recommend using our descaler and following the instructions on the label.
- Please remember that all defects caused by poor maintenance and/or use of your machine are excluded from the warranty, so always remember to clean and descale it periodically!
Still need help?
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Contact support